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Call Us (Mon-Fri 9:30-18:00)
020 8655 1666 / 020 8655 2044

Terms & Conditions

 


Sales Agreement

All products, services and prices shown in our online shop do not constitute legally binding offers. Once you enter all of your personal contact information and click the order now button on the order confirmation page, the order will be considered legally binding. You will receive an order confirmation immediately after the order process has been completed.

The sales agreement is valid as soon as the payment has been made. 


Price and shipping costs

All prices include VAT and exclude shipping costs. The shipping cost will be displayed in the shopping cart. There are no hidden charges, you only pay what you see!
All orders must be paid for in full before shipping. 

1. EXCHANGE OR REFUND

if you are not happy with your purchase, simply contact us for a Return Number, its fast and easy!

If you wish to exchange your item with other color, size or even a tailor made one, just contact us for an Exchange Number.
Need the replacement urgently? we suggest exchanging it for an in stock item. Another way of getting your replacement quickly is placing a new order and send the unwanted one back for refund.
 
We are happy to offer refund or exchange under below conditions,
1) Item is in its original conditions: has not been worn, smells of cologne, perfume, smoke or any other odor, no stains, holes, make up marks or other blemishes; tags must be on;
2) Return or Exchange Number is required (apply within 7 working days after receiving it);
3) Item must not be Made to Measure, non-standard color or Hygiene; 
4) Return within 14 working days of receiving it.
 
When you return your item,
1) We suggest sending the parcel back to us by recorded delivery, as we take no responsibility for the parcel until we receive it;
2) We do not refund postage; shipping cost for return or excahnge is on customer's expense.


2. CUSTOM MADE ITEM

Made to measure item or item in non standard color can not be returned unless it has not been made as specified.


3. FAULTY PRODUCTS

If you think you received a faulty item, please inform us within 7 working days, and return back within 14 working days together with your order details and fault description.


4. CANCELLATION

For Made to Measure(Tailor made products) and Made to Order (Non-standard color) item,  once the order is placed, it can not be canceled after 24 working hours as they are already in the progress of manufacturing.
For Made to Order (standard color and size) item, once order is placed, you can cancel it within 7 days after the payment has been taken. These terms do not affect your statutory rights.


5. DELIVERY

We reserve the right to deliver partially. In this case additional shipping costs will apply only when prior agreement has been reached. Detailed delivery information please click here.
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