RETURN & EXCHANGE

We accept returns and exchanges for all items except for Hygiene products and Custom Made items (Made to Measure or Non-standard colours).

If you are not satisfied with your purchase, you can send it back for a refund or exchange within 14 days of receiving the order.

Please visit Return & Exchange page for more details.

RMA number means Return Merchandise Authorization Number. Both return and exchange require a RMA number.

You can apply the RMA number by

Calling us on the phone 020 8655 1666 (9:30am-06:00pm Mon-Fri);

Emailing us at orders@sexyher.co.uk (24/7);

Using the online live chat on our website (9:30am-06:00pm Mon-Fri).

How to make an exchange?

We are happy to exchange your products to any other products or any other size under below conditions:

1) The products must be in original conditions, such as in original packaging, no sign of worn, no perfume, with tags etc. We check all returned products closely as we do not wish to sell used products to our customers, so if there is any sign of worn,we will not be able to exchange them but return back to customers;

 2) The products you ordered are not Made to Measure, non-standard colour or Hygiene;

 3) You must return the products within 7 days from the date you received the product.

 Please follow below steps to make an exchange:

1) Email us at orders@sexyher.co.uk, call us on 020 8655 1666 (9:30am-06:00pm Mon-Fri), or using online live chat to apply for a Return Merchandise Authorization Number (RMA), and also tell us what product (including product code, colour and size) you want to exchange to. You must apply for the RMA within 7 days after receiving it!  Please quote your order number when you contact us. The order number was sent to you via email when the order was completed, and shipped. Sometimes it might get caught by your junk mail box.

2) After you receive the RMA number, please fill in the customer form and return it back with the parcel. RMA number must appear outside of the parcel. Returning address is : Sexyher.co.uk, 3-4 Sundridge Place, Croydon, CR06FF, United Kingdom.

3) When we receive the parcel with RMA number within 14 days, we will process the exchange. For not in stock item, it might take up to 45 days. So if you need the product urgently we suggest exchanging for in stock items.

Important Notes for Exchange:

1) RMA must be applied within 7 days after you received the products. We do not issue RMA number once the parcel has been received more than 7 days. Once RMA number is applied, If you dont receive any email reply you need to ring us asap to obtain a RMA. The RMA Number expires after 24 working hours, so once it is issued, you need to send back ASAP. Any return sent back after 14 days will be down to our discretion whether we choose to offer an exchange.

2) All our dresses has a security tag. Once it is removed, the dress cannot be returned.

3) Shipping cost for exchange (both ways) is at customer's expense.

4) We suggest sending the parcel back to us by recorded delivery as we take no responsibility for the parcel until we receive it.

If you are exchanging for an in-stock item, we send out the replacement the same day we receive your return parcel. 

If the item you want is out of stock, you will receive the replacement in a maximum of 45 days from the day we receive your parcel.

If you need a dress urgently, the quickest way to do is placing a new order for the dress you wish to exchange for and send the unwanted one back for a refund.

We are happy to offer refund for any return under below conditions:

1) We offer refund for any product that was indicated in stock when it was purchased; The product must be in the original condition, such as in original packaging, no sign of worn, no perfume, with tags etc. We check all returned products closely as we do not wish to sell used products to our customers, so if there is any sign of the article having been worn, we will not be able to refund or exchange them but return back to customers;

2) We do not offer any refund for Made to Order, Made to Measure and Hygiene products. 

3) All products must be returned within 14 days from the date they were received. Postage is not refundable. 

Please follow below steps to make a return:

1) Please email us at orders@sexyher.co.uk, call us on 020 8655 1666 (9:30am-06:00pm Mon-Fri), or use online live chat to apply for a Return Merchandise Authorization Number (RMA), and also tell us what product (including product code, colour and size) you want to exchange to. Please do quote your order number when you contact us. The order number was sent to you via email when the order was completed, and shipped. Sometimes it might get caught by your junk mail box.

2) After you receive the RMA number, please fill in the customer form and return it back with the parcel. RMA number must appear outside of the parcel. Returning address is Sexyher.co.uk, 3-4 Sundridge Place, Croydon, CR06FF, United Kingdom.

3) When we receive the product with RMA number within 14 days, we will issue the refund (excluding original shipping charges). You should expect a refund in the same form of payment you originally used within 7 business days (from the date we receive the item back).

Important Notes for return:

1) All our dresses has a security tag. Once it is removed, the dresses cannot be returned.

2) We do not refund shipping costs;

3) We suggest sending the parcel back to us by recorded delivery as we take no responsibility for the parcel until we receive it.

We issue refunds the same day we receive the return parcels. Banks can take around 7 working days to return the money to your account.